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A Harsh Reminder from Hurricane Harvey: 3 Key Considerations for your Business Continuity Plan

Gartner research shows that 43 percent of enterprises that experience a substantial loss of business-related data, 在没有连续性计划的情况下, 永远不要再恢复业务运营. Another 51 percent of those that do manage to re-open their doors after a major loss of data, 在事故发生后两年内关闭.

休斯顿遭遇历史性洪水, TX area in late August serves as a stark reminder of the importance of having an effective business continuity plan (BCP) that can mitigate the types of consequences described above.

虽然大多数企业至少有一个基本的计划, it can be difficult to determine how expansive the parameters of a BCP need to be.

Such an exercise requires business managers to consider exactly what ways a substantial disruption to their operations will impact them. 它会扰乱数字通信吗? Or impact other technology-based workflows like enrollments and application processing? 现场或附近的生产设施呢? Stakeholders must also determine how to protect electronic payment systems and other data-driven platforms in the event of a major disaster.

Putting together such a plan can be difficult for even the most experienced business leaders, but as we were all reminded with Harvey – it is a base that every business simply must have covered.

而艰巨的, there is no better time than the present to take the necessary steps to prevent your enterprise from losing irreplaceable data, 处理进账, 生成出站通信, 并执行任何其他关键任务, time-sensitive tasks during and after a major disruption – weather-related or not.

帮你缩小范围, here are three concepts to consider and include in your BCP to ensure it encompasses the areas you’ll need to keep critical processes flowing 在中断期间. 这些步骤可以帮助您在洪水后恢复操作, 龙卷风, 或其他对您的办公室或设施造成损害的事件, 或者导致你暂时关闭它们.

1)关键信息异地存储

As an increasing amount of business processes became digitally based in the ‘90s and into the 2000s, many continuity plans featured models that relied on off-site data centers to back up data that was generated over time. But building a secondary data storage site internally can be quite costly, 确保持续的备份是很困难的, and involve manually collecting and sending data to an off-site data storage location.

由于操作这样一个程序所涉及的成本和复杂性, 许多企业只是在没有全面的业务往来清单的情况下运作. But, cloud-based data storage has shifted this paradigm to a more user-friendly model.

Cloud-based business continuity solutions now allow service providers with the right internal capability and IT architecture to offer best-class continuity capability at an affordable rate. 这种方法的其他好处包括:

  • 更容易访问:使用这种解决方案, you’ll be able to access your password-protected files from any internet-connected computer – even if your office or other facilities are unreachable
  • 有吸引力的定价选择:不涉及资本支出, contract-based subscription pricing keeps total cost of ownership affordable
  • 可扩展性:传统的数据中心可以达到容量. 但是有了基于云的解决方案, increasing (or decreasing) the amount of data storage you require can be changed on-demand

2)访问非现场运营生产中心

A best-class continuity solution will not only store your data in the event of a disruption, but it will allow you to continue leveraging said data during your recovery period – which as we have seen in Houston, 可能会很长. 取决于事件的严酷程度, moving certain operations and mission-critical processes to an alternate site may be required. One way to help avoid extended periods of downtime for other processes, 例如客户或内部员工沟通, is to leverage a Disaster Recovery as a Solution service that includes not only cloud-based data storage but access to such facilities as well.

在您的BCP中包含这种类型的解决方案, the benefits regarding comprehensive continuity for a myriad of mission-critical processes become apparent. 如果你的数据存储在云端, and you have a process support partner retained who can not only store that information, 但有效地管理它,以创建和发送通信-多个, 关键进程可以快速恢复. 即使你的设施关闭了很长一段时间, both your data and ability to communicate with customers and employees in their preferred manner, 是备份.

3)基于云的持续账户管理处理支持

有效的商业沟通是双向的. This means you’ll need to include a way to continually process invoices, 提交的应用程序, 或者招生表格,这只是几个例子, 在中断期间.

基于云的交易网关, 合作, 并且管理这些类型的过程提供了几个明显的好处, 但在灾难发生时,这些问题变得更加明显. Operating a cloud-based platform to process these types of incoming documents not only provides a more secure, paperless manner to do so during normal operation – but delivers the sort of anywhere-access that business managers need when their office is unexpectedly closed due to an adverse event. 如果你的支付平台位于云端, 你可以从一个安全的地方登录, 从那里开始, 有效地发送, 收到, approve or refer invoices while your physical office location is affected.

如果所有这些听起来都很昂贵或难以在内部创建, that’s because a comprehensive BCP is something that will by nature include robust back-ups for business-critical processes. It can be wise to partner with someone who already has the cloud-based and physical infrastructure you’ll need to continue operations during an event that disrupts your business.